RUSSIAN - Customer Service Agent (f/m/d) Social Media

Berlin, Berlin, de
Company: Concentrix
Category: Office and Administrative Support Occupations
Published on 2021-07-25 03:38:15

Welcome to our virtual world! Concentrix Berlin digitizes the entire application process and offers you temporarily 100% Homeoffice in BERLIN.

In BERLIN we are hiring

RUSSIAN - Customer Service Agent (m/f/d) - Social Media

Start Date in Berlin: July and August 2021 - Fulltime Working Visa for Germany is required

As Customer Service Agent (m/f/d) for RUSSIAN you will support small, medium businesses with finding the best solution for your online advertising customer. You will take over as customer service agent for the greatest social media platform worldwide.

Our benefits in social media customer service RUSSIAN are convincing:

  • 2200€ gross fixed monthly salary
  • Competitive monthly Performance Bonus gross
  • 3800€ gross Sign-On Bonus (one-time payment) – if starting in July or August
  • Relocation package (one-time payment, distance to Berlin minimum 150 km)
  • 40€ voucher card for redeeming at different providers - for 100% presence
  • Stay safe with our current HOMEOFFICE solution in BERLIN
  • Corporate benefits such as employee discounts, special holidays, free drinks, fruit days
  • A works council caring for you
  • Regular team and site events
  • The diversity and security of a global world leader

Your Job Is Great

  • You will be a single point of contact for advertisers and agencies (SMB) for different types of inquiries in RUSSIAN
  • You are putting together solutions to support and expand your customer's self-serve advertising customer base
  • You are able to manage all different types of inquiries generated via inbound activities such as chat, email and social media messenger
  • You will demonstrate the value of advertising solutions and provide post-sales support for all self-service products
  • From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve the overall customer advertising experience

Your Skills Are Amazing

  • Online Advertising Experience is a big plus
  • Excellent written and verbal communication
  • Fluent, verbal and written in Russian and minimum B2 in English
  • Familiarity with online advertising products/vendors
  • Ability to multitask & work under pressure
  • Fast learner, diligent worker
  • You are expected to provide background checks (certificate for highest level of education, employment certificate, references from previous employment)

Become part of our great multilingual customer service team and apply via [email protected]

We cannot wait to hear from you!




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